1. General Information:
Arenal Mundo Aventura is an adventure tourism company operating in La Fortuna, Costa Rica. By using this website and/or booking our services, the user agrees to these terms and conditions.
2. Reservations and Payments:
- All bookings must be made through our official website or authorized distributors.
- Full payment is required to confirm a reservation.
- Prices are in U.S. dollars (USD).
- Rates are subject to change without prior notice, except for confirmed bookings.
3. Cancellation and Refund Policy:
- Cancellations made more than 48 hours in advance: 100% refund.
- Cancellations between 24 and 48 hours before the tour: A 50% charge applies.
- Cancellations less than 24 hours before the tour or no-shows: No refund.
- In case of extreme weather conditions or operational reasons, Arenal Mundo Aventura reserves the right to reschedule or cancel the tour with a full refund.
4. Safety and Liability:
- Our tours involve adventure activities with an inherent level of risk.
- Participants must follow all staff instructions to ensure their safety.
- Participation is not allowed for individuals under the influence of alcohol, drugs, or with medical conditions that could compromise their safety.
- Arenal Mundo Aventura is not responsible for injuries, losses, or personal damages resulting from failure to comply with safety regulations or circumstances beyond our control.
5. Participation Restrictions and Requirements:
- The minimum age and physical requirements vary depending on the tour. Please check each activity description before booking.
- All the activities are not allowed for pregnant women or individuals with heart conditions, back problems, or other pre-existing medical conditions.
- Confortable clothes and closed shoes are required for each activity
6. Website Use:
- All information on this website is the property of Arenal Mundo Aventura and may not be reproduced without authorization.
- We reserve the right to modify or update the information at any time without prior notice.
- We do not guarantee uninterrupted availability of the website and are not responsible for technical errors or service interruptions.
7. Data Protection and Privacy:
Personal information provided when making a reservation will only be used to manage the customer experience and will not be shared with third parties without consent, except for legal obligations. Our privacy policies apply as stated on our website.
8. Jurisdiction and Applicable Law:
Any disputes arising from the use of our services or website will be subject to the laws of Costa Rica.